Frequently Asked Questions
Welcome to our FAQ page! Here, you’ll find answers to common questions about our custom cabinetry process, materials, finishes, and more. Whether you’re curious about design options, lead times, or installation, we’ve compiled this guide to make your experience with us as seamless as possible. If you don’t see your question here, feel free to reach out—we’re always happy to help!
Boxco cabinets are high-quality products manufactured by a small, dedicated team in New England. We use only the best materials, and thoughtful, simple design, to ensure that your kitchen will be beautiful, unique and functional. We are dedicated to helping you create the kitchen, or space, of your dreams.
The design process usually takes about 4-10 weeks, and production takes 8-12 weeks from final drawings to delivery. It’s never too early to start imagining your dream kitchen, but we usually recommend that you reach out to us at least 4-6 months weeks before you need your cabinets to be delivered.
We can arrange box truck delivery within 300 miles of Greenfield, MA. If you are outside our delivery range, we can arrange for container shipping.
Boxco kitchens are made in Greenfield, Massachusetts, which is in the Connecticut River Valley. Greenfield is a town with a rich history of manufacturing, and we are proud to carry on this legacy.
Our kitchens start around $20K and most kitchens run between $20-40K. Smaller projects like mudrooms, laundry rooms and libraries range between $15-20K. We have a minimum order requirement of $15K.
We can provide you with an estimate within 7-14 business days. To get started, please send us any floor plans or drawings that you have. The more detail you provide, the more accurate your estimate will be. If you need more guidance before we price your project, or if you have any questions, we also offer complimentary consultations over Google Meet. You can book a consultation here.
We offer a 10 year Limited Warranty on our cabinets. Our hardware has a warranty of 20 years. If you would like to see a copy of our Sale of Goods Agreement, please contact info@boxco.studio.
Ordering Process
We have a four part ordering process consisting of Planning, Customization, Production, and Delivery & Install. Each part of the process is outlined here.
We love working collaboratively with other designers. We have a few different ways that we like to structure the design process with other professionals. We can work with you and your design team to figure out what process works best for you!
If you are local and we are able to install your kitchen (pending availability and schedule), we will take final measurements. Otherwise, we rely on your contractor, project manager, or trusted installer to provide us with accurate final measurements. In order to produce an estimate, all we need are basic dimensions which you can measure yourself. Here is a step-by-step guide to measuring your kitchen.
Yes, working directly with contractors is a great way to ensure that all measurements are accurate, that the timing of cabinet delivery works with the construction schedule, and the space is ready for cabinet installation.
Cabinets
We have carefully selected a range of innovative plywood materials for our cabinet boxes and fronts, most of which are made from fast growing tree species milled with renewable energy. All of our plywood is formaldehyde-free and sourced from sustainably managed forests.
Our cabinet boxes are built from high-quality, sustainable maple-faced plywood that has exceptional surface quality and great stability. Read more about our materials here.
We offer two different types of finishes:
- Wood-wax: Wood-wax finishes provide a semi-transparent, durable, matte finish and are made from natural waxes and oils. We offer a range of gorgeous custom colors, or if you'd like a natural wood look, we can do a clear coat.
- Laminate: We also make cabinets with laminated plywood fronts. We offer a selection of specialty laminates with nano-tech, antimicrobial, and scratch resistant properties. Laminate cabinet fronts are a classic, durable choice for a clean and modern kitchen. We leave the plywood edges of our cabinets exposed when we build a laminate kitchen, which adds warmth and texture to this solid, sleek surface.
Read more about all of our finishes and colors here.
We no longer make concrete countertops, but do offer 3/4" laminated plywood counter options to our kitchen cabinetry clients. We also have a range of countertop materials samples in our studio for your reference when planning with us, and can help connect you to countertop makers and installers in western Massachusetts.
Of course! If you are local, we encourage you to come visit our shop and showroom so you can see our materials in person. We can also mail samples to you. Email info@boxco.studio for more information.
If you are a trade professional and are interested in a sample box, you can contact us at trade@boxco.studio.
Yes, we make custom bathroom vanities, closet systems, banquette seating, and shelves. Since these small projects do not always meet our project minimum of $8,000, they are often add-ons to kitchen orders. Use the Estimate Form to tell us about your project and we can let you know if it meets our project minimum.
In an energy intensive industry, we endeavor to think critically about our materials and methods, in order to reduce waste and care for our planet and for ourselves. We have carefully selected a range of innovative plywood materials for our cabinet boxes and fronts, most of which are made from fast growing tree species milled with renewable energy. All of our plywood is formaldehyde-free and sourced from sustainably managed forests. We use Osmo® wood-wax finishes which are non-toxic, super durable, easily cleaned and safe for the environment.
You can read more about our process, and how we work to reduce waste, here.
Pricing
To ensure that we can provide our clients with the highest level of service and quality, we currently have a custom order minimum of $15,000.
We are committed to helping you create a home that feels cohesive and efficient, and when you choose to buy a custom kitchen from Boxco, our expertise and services extend beyond the kitchen. We can design your bathroom vanities, custom closets, bookshelves, banquette seating, and other storage solutions.
Our kitchens typically start around $16K while most average size kitchens run between $20-40K. We have a minimum order requirement of $15K.
Pricing is very dependent on the complexity and size of the job. Use our Estimate Form to request a complimentary estimate for your project.
Delivery cost varies based on distance and size of job. Delivery within a 5 hour radius of our shop is typically $1,000 - $3,500.
For deliveries to US states outside of our radius we use container shipping, which can range $3K-$8K depending on the location.
Delivery & Installation
Once the 50% Production Payment has been made, we will provide a delivery date. As long as there is adequate time for production, we will work with you to ensure that the date coincides with your construction schedule. This delivery date is usually 8-12 weeks from the Production Payment. If you live within our delivery radius (see question above) we will deliver directly to you. If you are outside of this area, we will ship them via freight or container.
All of our cabinets arrive fully assembled and ready for installation.
Unless your project is happening in stages, all of the cabinets will arrive at the same time.
We occasionally offer installation services for small projects within a 2-hr radius of our shop in Greenfield. Boxco installation usually takes 3-10 business days, depending on the size of your project. Since our schedule tends to fill up quickly and many of our projects are outside of this radius, we recommend you plan to have your cabinets installed by your General Contractor or a cabinet installer. (Boxco cabinetry must be installed by an experienced finish carpenter to ensure it is installed correctly.)
We have a detailed installation guide that we provide to installers and contractors and offer support over the phone throughout the process.
Unless you are a professional installer, we recommend that you do not install your own cabinets.
Cabinets should be stored in a climate controlled space. This could be inside your house or in a climate controlled storage unit. Products not accepted within 7 days from the time the order is ready for delivery will be transferred to a warehouse for storage. You will be responsible for all costs and expenses incurred.